EIE has been integrating enterprise phones, headsets, and conferencing devices in Saudi Arabia since 1985. Whether you’re searching for support on a specific model, planning a refresh, migrating from a legacy system, or scoping a new deployment, this page is the canonical reference for the brands and models we service across Mitel, Avaya, Cisco, Nortel (legacy and migration paths), Poly (Plantronics and Polycom), Jabra, and Barco ClickShare.

Looking for a specific model? Jump to the brand section:

Mitel phones
Avaya phones
Cisco phones
Nortel legacy + migration
Poly headsets, phones, conference
Jabra headsets and conferencing
Barco ClickShare wireless presentation

If your model isn’t listed here, contact us — we likely service it anyway. The list is comprehensive but not exhaustive of 40 years of installed base.

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Mitel

EIE has been a Mitel Gold Partner for 25+ years and is the most experienced Mitel integrator in KSA hospitality, healthcare, banking, and government. We service every model from current 6900-series IP phones back to legacy 5200/5300 series and the SX-2000/SX-200 era PBXs.

Mitel 6900 Series (current flagship)

The Mitel 6900 series is the current premium SIP phone line, designed for executive desks and contact centers.

Mitel 6920 IP Phone — entry-level 6900-series, 4-line monochrome display, gigabit, PoE, MiNet/SIP
Mitel 6930 IP Phone — mid-tier 6900, large color display, dual-port gigabit, Bluetooth, integrated headset port, USB
Mitel 6930L IP Phone — same as 6930 with extended programmable keys
Mitel 6940 IP Phone — flagship 6900-series, 7″ color touch display, Bluetooth, USB, gigabit, premium for executives and reception
Mitel 6970 IP Conference Phone — large-room conference phone with extension microphones

Mitel 6800i Series (SIP, mid-2010s vintage, still widely deployed)

Mitel 6863i — entry-level SIP, 2-line monochrome
Mitel 6865i — 9-line SIP, monochrome with backlit display
Mitel 6867i — 9-line SIP, color, gigabit
Mitel 6869i — 24-line SIP, color, gigabit, Bluetooth
Mitel 6873i — flagship 6800i, 24-line color, 7″ display, Bluetooth

Mitel 5300 Series (MiNet, legacy)

The 5300-series shipped with Mitel’s MiNet protocol and earlier-generation MiVoice Business systems. Still in many KSA deployments.

Mitel 5304 IP Phone — entry-level MiNet, 4-line backlit
Mitel 5312 IP Phone — 12-key MiNet
Mitel 5320e IP Phone — gigabit MiNet, 8-line backlit display
Mitel 5324 IP Phone — 24-key MiNet, gigabit, color-key indicators
Mitel 5330 IP Phone — 24-key MiNet with large display, paper labels
Mitel 5330e IP Phone — gigabit refresh of 5330
Mitel 5340 IP Phone — 48-key MiNet, large LCD, backlit
Mitel 5340e IP Phone — gigabit refresh of 5340
Mitel 5360 IP Phone — premium MiNet, 7″ color touchscreen, Mitel’s flagship before 6900-series
Mitel 5505 IP Phone — entry MiNet
Mitel 5550 PKM — programmable key module accessory

Mitel hospitality phones (5301H, 5302H, 5304H, 5310H, 6920W)

Hotel-room versions with hospitality-specific firmware: PMS-aware display, wake-up call buttons, message-waiting indication, programmable speed-dial keys for room-service / housekeeping / front-desk.

Mitel 5301IP / 5302IP / 5304IP — analog hospitality phones (still common)
Mitel 5310IP / 5312IP — IP hospitality phones
Mitel 6920W IP Phone — wireless DECT-style hospitality phone for newer properties

Mitel DECT cordless

Mitel 5610 / 5612 — older DECT cordless
Mitel 5614 / 5624 — current DECT cordless
Mitel 622d / 632d / 650c — Aastra-heritage DECT (Mitel acquired Aastra)

Mitel softphones and applications

Mitel MiCollab Client — desktop softphone for Windows / Mac
Mitel MiCollab Mobile (iOS / Android) — mobile softphone with twinning
Mitel UC Express — older softphone (legacy)

Mitel platforms / call control

EIE deploys, configures, integrates, and migrates on:

Mitel MX-ONE — flagship enterprise call control (10,000+ user capability)
Mitel MiVoice Business (MiVB) — mid-market and hospitality flagship
Mitel MiVoice 5000 — MiVoice 5000 platform
Mitel MiVoice Office 400 — small property / SMB
Mitel MiVoice Border Gateway (MBG) — SIP edge / SBC
Mitel MiContact Center Business — contact center on MiVB
Mitel MiContact Center Enterprise — contact center on MX-ONE
Mitel Open Integration Gateway (OIG) — third-party CTI
Mitel Hospitality Service Integration Module (HSIM) — PMS integration layer
Mitel SX-2000 / SX-200 (legacy) — still in some deployments, migration paths defined

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Avaya

EIE services Avaya phones and Aura/IP Office platforms across KSA enterprise. Many Avaya deployments are migration candidates to Mitel or Cisco; we deliver migrations as well as ongoing Avaya support.

Avaya J100 series (current flagship)

The J100 series is Avaya’s current SIP phone line, replacing the 9600 series.

Avaya J139 IP Phone — entry-level J100, monochrome, 4-line
Avaya J159 IP Phone — 4-line color, mid-tier
Avaya J169 IP Phone — 8-line color, gigabit
Avaya J179 IP Phone — 8-line color, gigabit, Bluetooth, executive
Avaya J189 IP Phone — flagship J100, 8″ color touch display, dual gigabit, Bluetooth, USB

Avaya 9600 Series (mid-2010s, still widely deployed)

Avaya 9608 IP Phone — entry 9600, 8-line backlit grayscale
Avaya 9608G IP Phone — gigabit version of 9608
Avaya 9611G IP Phone — color, 8-line, gigabit
Avaya 9621G IP Phone — 6-line color touchscreen, gigabit
Avaya 9641G IP Phone — 12-line color touchscreen, gigabit
Avaya 9641GS IP Phone — security-hardened variant of 9641G

Avaya older series (1600, 9500, 1100 — legacy migration candidates)

Avaya 1608 / 1616 IP Phone — older 1600 series
Avaya 9504 / 9508 Digital Phone — digital phones (often paired with IP Office or Aura on legacy installations)
Avaya 1140e / 1150e / 1165e — these were Nortel 1100-series rebranded after Avaya acquired Nortel Enterprise; still in many KSA deployments and prime migration candidates

Avaya conference phones

Avaya B149 / B169 / B179 Conference Phone
Avaya CU360 Conference Bar — collaboration bar for conference rooms

Avaya softphones

Avaya Workplace (formerly Equinox) — desktop and mobile softphone
Avaya one-X Communicator — older desktop client (legacy)
Avaya Spaces — Avaya’s UCaaS

Avaya platforms

Avaya Aura Communication Manager — flagship enterprise call control
Avaya IP Office — SMB / mid-market platform
Avaya Session Border Controller (SBCE) — SIP edge / SBC
Avaya Aura Contact Center
Avaya Aura Experience Portal — IVR / self-service
Avaya Definity / G3 / R-series (legacy) — earlier digital PBX, migration candidates

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Cisco

EIE deploys, configures, and supports Cisco UC across KSA enterprise — Cisco Unified Communications Manager (CUCM), Webex Calling, and the full Cisco IP phone portfolio.

Cisco 8800 Series (current flagship)

Cisco IP Phone 8811 — entry 8800, monochrome
Cisco IP Phone 8841 — 5-line color, gigabit, no PoE auto-negotiation issues
Cisco IP Phone 8845 — 8841 with built-in HD video camera
Cisco IP Phone 8851 — 5-line color, gigabit, USB host port, Bluetooth (executive)
Cisco IP Phone 8851NR — non-radio variant (regulated environments)
Cisco IP Phone 8861 — 10-line color, gigabit, Wi-Fi capable, Bluetooth
Cisco IP Phone 8865 — 8861 with built-in HD video camera
Cisco IP Phone 8865NR — non-radio variant

Cisco 7800 Series (entry/mid-tier, current)

Cisco IP Phone 7811 — entry 7800, monochrome, 1-line
Cisco IP Phone 7821 — 2-line monochrome
Cisco IP Phone 7841 — 4-line monochrome, gigabit
Cisco IP Phone 7861 — 16-line monochrome, gigabit

Cisco 7900 series (legacy, still common in KSA)

Cisco IP Phone 7906G / 7911G — entry-level legacy
Cisco IP Phone 7942G / 7945G — gigabit, 2-line/2-line color
Cisco IP Phone 7962G / 7965G — 6-line color
Cisco IP Phone 7970G / 7975G — flagship 7900 era, 8-line color
Cisco IP Phone 9971 — touchscreen flagship (legacy enterprise)

Cisco DECT

Cisco DECT Handset 6825 — current DECT for Cisco UC
Cisco IP DECT Base Station 110 / 210

Cisco conference phones

Cisco IP Conference Phone 7832 — small / mid conference room
Cisco IP Conference Phone 8832 — large conference room with daisy-chained mics

Cisco video collaboration

Cisco Webex Desk Pro — executive video desk endpoint
Cisco Webex Desk Mini — smaller form factor
Cisco Webex Room Kit / Room Kit Plus / Room Kit Pro — meeting room collaboration bars
Cisco Webex Board 55 / 70 / 85 — interactive collaboration display
Cisco Webex Room Bar / Room Bar Pro — newer all-in-one collab bars

Cisco softphones and applications

Cisco Webex — desktop and mobile UCaaS client
Cisco Jabber — older softphone (transitioning to Webex)

Cisco platforms

Cisco Unified Communications Manager (CUCM) — flagship enterprise call control
Cisco Unified Contact Center Express (UCCX) — contact center
Cisco Unified Contact Center Enterprise (UCCE) — large contact center
Cisco Unity Connection — voicemail
Cisco Expressway — SIP / video edge
Cisco Webex Calling — cloud calling
Cisco Webex Suite — UCaaS platform

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Nortel

Nortel was a major KSA enterprise vendor through the 2000s. Avaya acquired Nortel Enterprise in 2009. Many KSA deployments still run Nortel infrastructure decades later. EIE supports legacy Nortel systems and delivers migrations to modern platforms (Mitel, Cisco, Avaya).

Nortel digital phones (legacy)

Nortel M3902 / M3903 / M3904 / M3905 Meridian digital phones — Meridian 1, Meridian SL series
Nortel M3110 / M3310 / M3820 / M3902 — Meridian Norstar
Nortel M2616 / M2008 / M2216 ACD-2 — older Meridian
Nortel T7000 series — Norstar / BCM digital phones

– Nortel T7100, T7208, T7316, T7316E — common in KSA Norstar / BCM

Nortel IP phones (legacy)

Nortel IP Phone 2002 — entry-level (legacy)
Nortel IP Phone 2004 — mid-range
Nortel IP Phone 2007 — color touchscreen flagship
Nortel IP Phone 1110 / 1120e / 1140e / 1150e / 1165e — 1100-series, later rebranded by Avaya post-acquisition

Nortel platforms (legacy)

Nortel Meridian 1 (Option 11C, 51C, 61C, 81C) — flagship 1990s-2000s PBX
Nortel Communication Server 1000 (CS1000) — Meridian successor
Nortel Norstar / Modular ICS / Compact ICS — small business
Nortel Business Communications Manager (BCM) — converged voice/data for SMB
Nortel Symposium Call Center — contact center
Nortel CallPilot — voicemail / unified messaging

Nortel migration paths

EIE delivers Nortel-to-Mitel migrations (most common), Nortel-to-Cisco, and Nortel-to-Avaya migrations. Migration scope:

Dial plan preservation
Voicemail data migration
ACD/contact center re-platforming
SIP trunk transition
Device replacement (Nortel phones → modern IP phones)
Coexistence period for phased cutover
Staff retraining

If you’re operating Nortel CS1000, BCM, or Meridian and considering modernization, we have run dozens of such migrations in KSA.

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Poly (Plantronics + Polycom)

Plantronics and Polycom merged into Poly in 2018; HP acquired Poly in 2022. EIE services the entire Poly portfolio across desk phones, headsets, conference room systems, and personal video devices.

Poly VVX desk phones (legacy / installed base)

Poly VVX 250 — 4-line entry, color
Poly VVX 350 — 6-line, color
Poly VVX 401 / 411 — 12-line color (legacy)
Poly VVX 450 — 12-line color, gigabit
Poly VVX 501 / 601 / 600 — flagship VVX (legacy executive)

Poly Edge series (current desk phones)

Poly Edge B10 / B20 / B30 — entry to mid-tier business phones
Poly Edge E100 / E220 / E300 / E320 — current executive series
Poly Edge E450 / E500 / E550 — premium executive

Poly CCX series (Microsoft Teams native)

Poly CCX 350 / 400 / 500 / 600 — Teams-certified desk phones
Poly CCX 700 — flagship Teams desk phone, large touch display

Poly Trio conference phones (legacy / current)

Poly Trio 8300 — entry conference phone
Poly Trio 8500 — mid-tier
Poly Trio 8800 — flagship, large room

Poly Studio (video conferencing)

Poly Studio R30 — entry video bar for huddle rooms
Poly Studio X30 — small / medium room collaboration bar
Poly Studio X50 — medium / large room
Poly Studio X52 — current X50 successor
Poly Studio X70 — large room with dual-camera tracking
Poly Studio E60 / E70 — modular conference room cameras

Poly Voyager headsets (Bluetooth)

Poly Voyager 4200 / 4300 / 5200 series — current Voyager line
Poly Voyager Focus / Focus 2 UC / B825 USB — premium UC headsets
Poly Voyager Surround 80 UC — premium ANC

Poly Blackwire (USB / wired)

Poly Blackwire 3210 / 3220 / 3225 — entry USB headsets
Poly Blackwire 5210 / 5220 — mid-tier
Poly Blackwire 7225 — premium

Poly Savi (wireless DECT headsets)

Poly Savi 7210 / 7220 / 7320 / 7420 — premium DECT business headsets

Poly EncorePro (wired contact center headsets)

Poly EncorePro HW510 / HW520 / HW540 — corded contact center
Poly EncorePro HW710 / HW720 / HW725 — premium corded contact center

Polycom legacy (pre-Poly era, still in KSA installed base)

Polycom SoundPoint IP 320 / 321 / 330 / 331 / 335 — legacy entry desk phones
Polycom SoundPoint IP 450 / 550 / 650 / 670 — legacy mid-tier
Polycom SoundStation IP 5000 / 6000 / 7000 — conference phones
Polycom SoundStation 2 / SoundStation Premier — analog conference phones (still in many boardrooms)
Polycom HDX / RealPresence Group Series — legacy video endpoints

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Jabra

EIE is a Jabra reseller and integration partner. We deploy headsets, conferencing devices, and AI-driven cameras across KSA enterprise.

Jabra Evolve (USB / Bluetooth UC headsets)

Jabra Evolve 20 / 30 / 40 — entry-level USB
Jabra Evolve 65 — wireless Bluetooth + USB dongle, popular for hybrid work
Jabra Evolve 75 — premium wireless ANC
Jabra Evolve 80 — corded with active noise cancellation
Jabra Evolve2 30 / 40 / 50 — current entry-mid wired
Jabra Evolve2 65 / 75 — current wireless
Jabra Evolve2 85 — flagship wireless ANC

Jabra Engage (wireless DECT contact center)

Jabra Engage 50 — corded contact center
Jabra Engage 65 — wireless DECT mono / stereo
Jabra Engage 75 — premium wireless DECT

Jabra Speak (portable conference)

Jabra Speak 410 / 510 / 710 / 810 — portable USB / Bluetooth conference speakerphones
Jabra Speak2 55 / 75 — current generation portable speakerphones

Jabra PanaCast (AI conferencing cameras)

Jabra PanaCast 20 — personal AI camera (4K)
Jabra PanaCast 50 — room AI camera with intelligent zoom
Jabra PanaCast 50 Video Bar System — all-in-one room collaboration

Jabra Stealth / Talk (mobile Bluetooth)

Jabra Stealth UC — mono UC mobile Bluetooth
Jabra Talk 25 SE / 45 / 55 / 65 — single-ear Bluetooth

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Barco ClickShare

EIE is a Barco partner and the most experienced ClickShare integrator in KSA hospitality, education, and corporate boardrooms. ClickShare delivers wireless presentation in conference rooms and is increasingly the standard in KSA Vision 2030 corporate environments.

Barco ClickShare CX (current generation, conferencing)

Barco ClickShare CX-20 — small huddle / meeting rooms (1-4 people)
Barco ClickShare CX-30 — medium meeting rooms (4-10 people)
Barco ClickShare CX-50 (Gen2) — flagship for large rooms (10+ people), supports BYOM (Bring-Your-Own-Meeting)

Barco ClickShare CXP (presentation only)

Barco ClickShare CXP-20 — current generation entry, presentation-only
Barco ClickShare CXP-30 — premium presentation-only

Barco ClickShare C-series (previous generation)

Barco ClickShare C-5 — entry
Barco ClickShare C-7 — mid-tier
Barco ClickShare C-10 — premium

Barco ClickShare CSE (legacy enterprise)

Barco ClickShare CSE-200 — small room legacy
Barco ClickShare CSE-200+ — refresh of CSE-200
Barco ClickShare CSE-800 — large room legacy

Barco ClickShare Buttons / Apps

ClickShare Button — USB-A / USB-C dongles for instant presentation
ClickShare Conferencing Button — for full conferencing handover
ClickShare App (Windows / Mac / iOS / Android) — driver-free wireless presentation

Barco enterprise management

Barco XMS Cloud — enterprise device management
ClickShare Network Management — central deployment, monitoring, firmware

EIE supports ClickShare from initial deployment through enterprise rollout, XMS Cloud configuration, network integration with corporate AV, room-control integration with Crestron / Extron / Q-SYS, and ongoing managed services.

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Yealink, Grandstream, and other vendors

We also service:

Yealink — T4 series, T5 series desk phones, MeetingBar A30, A40, RoomCast video conferencing
Grandstream — GXP series, GXV video phones, GAC2570 conference phones
Snom — D7xx, D8xx series

If your specific brand or model isn’t listed, we very likely service it. Contact us with the model number and we’ll confirm.

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What “service” means at EIE

When we say we service a phone or device, we mean the full lifecycle:

Sale / supply — sourced through authorized channels, with regional warranty
Installation — physical mounting, network connectivity, registration to call control
Configuration — firmware updates, line provisioning, button/key programming, hospitality features (PMS integration where applicable)
Integration — to call control platform (Mitel, Cisco, Avaya, Microsoft Teams, etc.), to PMS for hotels, to CRM for contact centers, to directory services
Migration — from legacy systems with dial plan preservation, voicemail migration, gradual cutover
Maintenance — break/fix, firmware upgrades, troubleshooting, warranty escalation
Managed services — ongoing operational support, monitoring, capacity planning, refresh cycles

Engagements range from single-device repairs to multi-thousand-device enterprise rollouts. KSA-region warranty support, Saudi-resident engineers, Arabic + English customer documentation.

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Frequently asked questions

Do you support Mitel models that are end-of-life? Yes. We support installed base across legacy Mitel SX-2000, SX-200, 5300 series, 6800i series, and Aastra-heritage models. Where Mitel has discontinued support, we provide best-effort engineering and clear migration paths.

Can you migrate Nortel CS1000 to Mitel MX-ONE or MiVoice Business? Yes. We’ve delivered dozens of Nortel-to-Mitel migrations in KSA. Engagement includes dial plan preservation, voicemail (CallPilot to Mitel NuPoint or MiCollab) data migration, ACD/Symposium replacement (Mitel MiContact Center), SIP trunk transition, device replacement, and phased cutover.

Are spare parts available for legacy phones (Polycom SoundPoint, Avaya 9608, Cisco 7965)? Yes for most. We maintain regional inventory and have authorized distributor relationships. Some genuinely end-of-life models may require third-party refurbished units; we disclose this.

Do you support Microsoft Teams Phone with Poly CCX or Yealink T-series? Yes. We deploy and integrate Teams Phone (formerly Microsoft Teams Calling) with certified handsets, including Poly CCX 400/500/600/700 and Yealink T5x series. Plus SBC integration where direct routing is required.

What’s the typical turnaround on phone refresh from order to working device? Stock items: 5-10 business days from PO. Configured-to-order (specific firmware, hospitality features): 10-15 business days. Multi-site rollouts: phased delivery scheduled to your IT calendar.

Can EIE service phones procured elsewhere? Yes. Many of our managed services clients have phones procured through other channels (legacy installations, brand-mandated sourcing). We service them under our managed services contracts. Genuine warranty work on devices procured elsewhere is on a case-by-case basis with the original vendor.

What about specialty phones — explosion-proof, ruggedized, healthcare-specific? We service Hytera and Motorola two-way (industrial), Vocera badge phones (healthcare), and SpectraLink wireless (healthcare/warehouse/retail). Healthcare and industrial specialties are scoped per engagement.

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Get a quote or scoping call

If you’re sizing a new deployment, planning a refresh, or need support on an existing model:

Request a phone / device scoping call → contact form

Have a specific model question? → email info@eliteideas.net or call +966 12 6522 996

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Page last reviewed: 6 May 2026. Model lists updated continuously as vendors release new products and as EIE adds capabilities. If you don’t see your model and want confirmation we service it, contact us.