Benefits of Mitel Call Recording :
Customer experience
Mitel Call Recorder facilitates organizational training and operational reviews for improved customer service and fraud prevention.
Legal Responsibilities
Enjoy configurations to help comply with national and local laws, such as PCI DSS standard.
Dispute Resolution
Quickly access recordings to resolve customer disputes, optimize best practices and ensure governance.
Powerful Transcription and Analytics
Search, transcribe, categorize and analyze interactions for rapid insights and trade reconstruction
Mitel Call Recording
Elite Ideas is a Mitel Solution Partner in KSA, providing Mitel Call Recording and Workforce Optimization solutions Enable your organization to quickly capture, archive, organize, playback, and share voice documentation for valuable insight into customer interactions.
Mitel Call Recording for MiCloud enables call recording for users. Users can record telephone calls and then search for, play, and download call recordings from the call recording portal. By default, call recordings are available on the call recording portal for one year. For information about longer-term external storage of call recordings, see Managing MiCloud Connect Archiving.
If you are a Decision Maker or Phone Manager, you can activate Mitel Call Recording for your account. You can enable Call Recording for users on your account and you can view and edit Call Recording settings from the Connect Portal
MITEL CALL RECORDER FEATURES
- Automatic recording of external calls continuing through call transfers and redirections
- Flexible call record profiles to effectively record what needs to be recorded.
- User control of Save/No Save and Pause/Resume of call recording
- Pause/Resume support allows agent to not record sensitive information (e.g. customer credit card number,) thereby facilitating PCI compliance.
