EIE in Syria — communications and network systems supply and support

EIE works with customers in Syria on the communications and network systems their buildings depend on — supplying new equipment, supporting installed estates, and migrating systems that have reached the end of their life. This page explains what we cover in Syria and how the work is delivered.

Why EIE for Syria

Where a building is being brought back into service, EIE looks first at what surrounds the equipment rather than at the equipment itself. A telephone system and a network can still be standing while the supply chain and the engineering knowledge around them are not: parts can be hard to identify and harder to source, a software release can sit outside support, and the people who built the configuration can have moved on. EIE plans its work in Syria around those conditions.

EIE is headquartered in Jeddah, Saudi Arabia, with a Saudi engineering team working across hospitality, banking and finance, government, healthcare, education and wider enterprise environments. That experience transfers directly, because guest telephony, property-system integration and in-room wireless raise the same engineering questions wherever the hotel stands. We supply and support four vendor families for customers in Syria, covering new systems and installed estates alike.

What we cover in Syria

• Mitel in Syria — new IP-PBX and unified communications systems, including MiVoice Business, MX-ONE and MiVoice Office, with hospitality integration, design, installation support and migration from legacy PBX equipment.
• Avaya in Syria — support and parts for Definity, Communication Manager, IP Office and Aura estates, remote troubleshooting, and migration to Mitel or a controlled move to a supported Avaya release.
• Nortel in Syria — keeping Meridian 1, Option 11C, CS1000, Norstar and BCM systems serviceable through remote diagnostics, spare parts sourcing and card and licence replacement, with staged migration to Mitel.
• Ruijie in Syria — switches, Wi-Fi across the Reyee and enterprise lines, routers and gateways for campus, hotel and office networks, with design, supply, remote configuration and installation support.

Where voice and network are being addressed together, see unified communications.

How we deliver into Syria

EIE has service coverage in Syria without a local base, and the model is built around that fact.

Remote engineering from Saudi Arabia covers design, configuration, dial plan and network build, and fault diagnosis over a connection to the customer’s system.

Equipment supply is quoted and sourced, and can normally be shipped to Syria with logistics coordinated with the customer’s freight forwarder and import broker so the consignment follows the customer’s own import route. Equipment supply is confirmed at quotation and is subject to the vendor’s export and re-export rules for the destination, restricted-party and end-use screening, customs documentation, and carrier and route availability at the time of shipment.

Engineers travel to Syria for on-site phases — installation, migration, cutover and commissioning — working alongside the customer’s own contractors where that is faster. A Damascus presence is planned; until it exists, on-site work is delivered by travelling engineers.

Support after handover covers fault handling, moves and changes, software currency and parts, with coverage and on-site attendance governed by each customer’s service agreement.

How to start

Tell us the building type, what is installed today and what is failing or being planned. That is normally enough for us to say whether the sensible route is repair, supply or migration. Start with the Contact form, email info@eliteideas.net or call +966 12 652 2996.

EIE supports the same four vendor families for customers in Jordan, Oman, Sudan and Yemen — each country page explains how delivery works there.

Frequently asked questions

Is EIE based in Syria?
Not today. EIE is headquartered in Jeddah, Saudi Arabia, and serves Syrian customers through remote engineering, equipment supply and engineers who travel to Syria for on-site phases. A Damascus presence is planned.

Can you ship equipment to Syria?
Equipment can normally be shipped: we quote and source it and coordinate logistics with the customer’s freight forwarder and import broker, so the shipment follows the import route the customer already uses, subject to the supply conditions set out above.

Do you only sell new systems, or do you support what we already have?
Both. For all four vendors we supply new equipment and support installed estates, including systems EIE did not install. Taking on an estate someone else installed begins with documenting what is actually there.

Which cities do you cover?
Remote engineering reaches any site with a usable connection, including Damascus, Aleppo, Homs, Latakia, Hama and Tartus, and travel is arranged wherever the site is.